Outage in Mozilla VPN

Issue with upstream provider

Resolved Major
March 15, 2023 - Started about 1 year ago - Lasted about 21 hours
Official incident page

IsDown continuously monitors the Mozilla VPN status page and multiple sources to provide up-to-date information. Check back with us for the latest Mozilla VPN uptime status.

Outage Details

Starting at 18:00 UTC our upstream provider is experiencing an issue that is resulting in some users unable to subscribe or sign-in to the VPN client.
Components affected
Mozilla VPN vpn.mozilla.org
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/16/2023 02:30PM

Our upstream partner implemented a fix and our service metrics returned to normal at ~02:30 UTC. If you are still experiencing issues, please reach out to the support team.

INVESTIGATING about 1 year ago - at 03/15/2023 09:57PM

As of 21:56 UTC, latency issues has returned once again. Users will continue to experience latency or inability to purchase and or sign-in.

MONITORING about 1 year ago - at 03/15/2023 09:48PM

As of 21:45 UTC, we have seen services return to normal and will continue to monitor.

INVESTIGATING about 1 year ago - at 03/15/2023 09:00PM

As of 20:59 UTC we have seen a reemergence of the latency issues identified. Users will continue to experience latency or inability to purchase and or sign-in.

MONITORING about 1 year ago - at 03/15/2023 08:49PM

We believe the issue has resolved as of 20:00 UTC and are continuing to monitor.

INVESTIGATING about 1 year ago - at 03/15/2023 06:51PM

Starting at 18:00 UTC our upstream provider is experiencing an issue that is resulting in some users unable to subscribe or sign-in to the VPN client.

Latest Mozilla VPN outages

Relay Incident - 27 days ago
Performance Degredation - about 1 year ago
Issue with upstream provider - about 2 years ago
Issue with upstream provider - over 2 years ago

The easiest way to monitor Mozilla VPN and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime