Resolved Major service degradation, issues logging in
We are currently experiencing a major service degradation. Users are experiencing latency and may be logged out of the application and will not be able to log in. We are investigating this issue and will update here with any news. We sincerely apologize for any issues this may be causing.
Resolved Issues with our cloud provider
We are currently experiencing issues with our cloud provider on some regions. While our service still remains unaffected, intermittent connectivity issues may be experienced by some clients. We are actively monitoring and working on it, and we will keep you updated on any changes.
Resolved Emails not being delivered.
We are currently investigating an issue with our email provider.
Resolved Users unable to log in
Users are currently unable to sign in to MURAL. We're investigating the issue + will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/
Resolved Minority of users unable to access mural workspace
At 15:40 UTC we detected a subset of users with errors logging to their MURAL workspace. We implemented a change at 15:55 UTC that appears to have resolved the issue, and users are successfully logging in to MURAL again. We are continuing to monitoring the situation.
Resolved Mural thumbnails generating slower than usual
We have identified an issue with mural thumbnails generating slower than usual. We’re working on a fix and will post updates as we have them.
Resolved Public website outage
Our public website is currently unavailable, we're investigating the issue. Our applications are not affected by this and all content is accessible.
Resolved MURAL Support services currently unavailable - in-app chat and Help Center
One of MURAL's providers, Intercom, is currently experiencing issues with increased latency for certain services. As a result MURAL's in-app chat with Support and Help Center (https://support.mural.co) are currently unavailable. As an alternative, you can contact MURAL's Support team via [email protected] There should be no impact on your usage of MURAL, however we are monitoring this closely in case there's any change. You can receive updates from Intercom here, should you wish: www.intercomstatus.com/
Resolved Increased load times with some murals
Some users are currently experiencing issues with murals not loading or taking longer than usual to load. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co
Resolved Murals freezing when using text boxes
We experienced a service degradation for some users, with murals freezing when interacting with text boxes. We released a fix and are monitoring the results. Please check our status page for the most up-to-date info 👉 status.mural.co/