Outage in MURAL
MURAL search bar and email service issues
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
We are currently monitoring the fix we implemented for password reset emails, confirmation emails, and export emails. The fix that has been deployed is stable and functionalities are working properly.
The search functionality is already working for all workspaces. For globalTemplates in every workspace, those currently remain searchable through the "create mural" option.
We appreciate your understanding and patience.
The fix we implemented for password reset emails, confirmation emails and export emails is stable and this functionality is working correctly.
Search functionality remain restricted. Searching for murals using keywords will not currently return any results.
Our engineers have identified the path to resolving this issue and are working diligently to implement an update as quickly as possible. We expect to have further details within the next 24 hours. In the meantime you can continue to use the 'your recently opened' list to see your most current murals, or search visually within your dashboard. We apologize for this ongoing inconvenience and appreciate your understanding and patience.
We have verified the fix implemented has allowed password reset emails, confirmation emails, and export emails sent from the app to be fully functional again.
We are continuing to investigate the best way to implement a fix for the Search bar functionality. We will continue to update this site as soon as we have more information to share.
We have identified the root cause of these issues and implemented a fix that should allow password reset emails, confirmation emails, and export emails sent from the app to be fully functional again. We will continue to monitor the status of these and update this site as soon as we have more information to share.
We are continuing to investigate the best way to implement a fix for the Search bar functionality. We will continue to update this site as soon as we have more information to share.
We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.
We appreciate your patience and apologize for any inconvenience.
We are currently experiencing a service degradation that is affecting MURAL’s dashboard search functionality. Additionally, some members are not receiving password reset emails, confirmation emails, or export emails from the app.
This should not affect general usage in the MURAL application. Our team is currently investigating and we will post another update when we have new information to share.
We apologize for any inconveniences caused.
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