Outage in NetSuite

NetSuite Service | Multiple Regions

Resolved Minor
January 17, 2023 - Started over 1 year ago
Official incident page

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Outage Details

We have identified the issue affecting a subset of customer's SandBox accounts in multiple regions. A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/17/2023 12:56PM

A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.
Start Time: 2023-01-17T06:04:10+00:00
End Time: 2023-01-17T12:50:47+00:00

MONITORING over 1 year ago - at 01/17/2023 12:00PM

We have identified the issue affecting a subset of customer's SandBox accounts in multiple regions. A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.

MONITORING over 1 year ago - at 01/17/2023 11:24AM

We have identified the issue affecting a subset of customer's SandBox accounts in multiple regions. A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.

MONITORING over 1 year ago - at 01/17/2023 11:02AM

We have identified the issue affecting a subset of customer's SandBox accounts in multiple regions. A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.

MONITORING over 1 year ago - at 01/17/2023 08:38AM

We have identified the issue affecting a subset of customer's SandBox accounts in multiple regions. A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.

MONITORING over 1 year ago - at 01/17/2023 06:18AM

We have identified the issue affecting a subset of customer's SandBox accounts in multiple regions. A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress.
Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.

INVESTIGATING over 1 year ago - at 01/17/2023 06:15AM

We have identified the issue affecting a subset of customer's SandBox accounts in multiple regions. A fix has been applied to alleviate the issue and some customers are starting to experience service recovery. In the meantime, we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience a degradation of service when accessing or using their Sandbox accounts.

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