Resolved Credit Card Processing Failures
We are currently investigating an issue where orders placed with a credit card are timing out. We will update this status post as more information becomes available. For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to [email protected], or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here: https://www.nexcess.net/contact/
Resolved Single Cloudhost in UK DC Interruption in Service
We are currently investigating an issue occurring on cloudhost-162107 in our UK-South-2 Data Center
Resolved Shared And Dedicated Hosting - Email Services Degraded
We are currently aware of an issue impacting email services for a subset of shared and dedicated hosting servers. Our engineers have identified the issue and are working towards resolution.
Resolved Let's Encrypt renewal failures
A number of SSL certificates have failed to auto-renew for Let's Encrypt, and we are currently looking into the issue.
Resolved Cloudhost Email Issues
We have been notified of Email issues affecting some Cloudhosts. At this time a fix has been implemented and we're in a monitoring state. If you have any questions or are still seeing issues, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at [email protected] or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
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