Outage in Nutanix

Keyboard Input Issue When Using Certain CTRL Hotkeys

Resolved Minor

May 26, 2022 - Started almost 2 years ago - Lasted 24 minutes
Official incident page

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Outage Details

We are receiving reports that keyboard input within a Frame session stops working after a user presses Left CTRL+V or Left CTRL+ALT. After using the hotkey the Left CTRL key can become stuck (requiring the user to click Left CTRL again to unstick the key) or the application window that the user is using loses focus (requiring the user to click on the application window). This issue seems to be intermittent and is affecting users accessing from Windows and Linux endpoints (macOS does not seem to be affected) using either a browser or Frame App. We are investigating this issue and will provide updates as soon as they become available.

Components affected

Nutanix Xi Frame Platform (console.nutanix.com)

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/26/2022 04:33PM

We have identified the issue and implemented a fix. Affected users should only need to refresh their browser page or reload Frame App and then resume their Frame session to apply the fix. We will continue to monitor this issue closely while customers validate that the issue is resolved.

INVESTIGATING almost 2 years ago - at 05/26/2022 04:05PM

We are receiving reports that keyboard input within a Frame session stops working after a user presses Left CTRL+V or Left CTRL+ALT. After using the hotkey the Left CTRL key can become stuck (requiring the user to click Left CTRL again to unstick the key) or the application window that the user is using loses focus (requiring the user to click on the application window).

This issue seems to be intermittent and is affecting users accessing from Windows and Linux endpoints (macOS does not seem to be affected) using either a browser or Frame App.

We are investigating this issue and will provide updates as soon as they become available.

Latest Nutanix outages

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Intermittent Issues Accessing Frame Console - 11 months ago

Users are unable to start sessions when using older versions of Frame Enterprise Profile Driver - about 1 year ago

Intermittent issues with Frame services - about 1 year ago

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