Outage in Nutshell

Problems loading Nutshell pages

Resolved Minor
May 14, 2021 - Started almost 3 years ago - Lasted 11 months
Official incident page

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Outage Details

While modifying security settings of a Nutshell API, we inadvertently denied access to users of the web application. This affected the loading of lead (and potentially other) pages in Nutshell. The issue was quickly identified and fixed. No data was lost. We're sorry for the trouble, and we are reviewing our release processes to prevent this type of problem in the future. Thanks for using Nutshell!
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/14/2021 01:59PM

While modifying security settings of a Nutshell API, we inadvertently denied access to users of the web application. This affected the loading of lead (and potentially other) pages in Nutshell. The issue was quickly identified and fixed. No data was lost.

We're sorry for the trouble, and we are reviewing our release processes to prevent this type of problem in the future. Thanks for using Nutshell!

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