Outage in Nylas

Native Authentication may see 500 errors when auth new accounts

Resolved Minor

November 10, 2022 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are seeing some 500 errors for using native authentication. If this happens, please have the user try to authenticate again. We are investigating this issue.

Components affected

Nylas API

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/10/2022 09:01PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/10/2022 08:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/10/2022 04:34PM

We have identified the root cause of this issue and currently preparing the fix.

INVESTIGATING over 1 year ago - at 11/10/2022 02:59PM

We are seeing some 500 errors for using native authentication. If this happens, please have the user try to authenticate again. We are investigating this issue.

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