Outage in Ocean Insights

Container Tracker and Trace (CTT) - product disruption

Resolved Major

January 14, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear valued Customer, We are experiencing a service disruption with our Container Tracker and Trace (CTT) product. The Movement experience is operational and Ocean Tracking updates will be delayed on Movement by a few hours. Our team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Szymon Przeklasa Manager, Customer Support

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/14/2023 09:29AM

This incident has been resolved.

MONITORING over 1 year ago - at 01/14/2023 08:57AM

Dear Valued Customer,

A service disruption with our Container Tracker and Trace (CTT) product has been resolved. We keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support

INVESTIGATING over 1 year ago - at 01/14/2023 08:08AM

Dear valued Customer,

We are experiencing a service disruption with our Container Tracker and Trace (CTT) product. The Movement experience is operational and Ocean Tracking updates will be delayed on Movement by a few hours. Our team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support

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