Outage in Octopus Deploy

Issue preventing login with Microsoft/AzureAD on Octopus.com and Octopus Cloud

Resolved Minor
May 05, 2023 - Started 12 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Following the resolution of the previous AzureAD sign-in issue we have had reports of some users receiving the following error when attempting to sign-in: "Server Error - We're sorry, an unexpected error occurred whilst processing this request. Please try again later or contact support" Our engineers are investigating, and we will provide updates. Workaround: If you use this mechanism to log in, you can fall back to a username (your email) and a new password. You can follow the "forgot password" mechanism to set up a new password.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/05/2023 12:16PM

The fix previously applied caused a mismatch to occur with AzureAD credentials for some users.

Steps to resolve:
* Login with username/password via the "forgot password" function
* Go to the Profile page: https://octopus.com/profile
* "Remove" the "Organization account", then re-add it.

Please reach out to support@octopus.com for further assistance if needed.

INVESTIGATING 12 months ago - at 05/05/2023 10:25AM

Following the resolution of the previous AzureAD sign-in issue we have had reports of some users receiving the following error when attempting to sign-in:

"Server Error - We're sorry, an unexpected error occurred whilst processing this request. Please try again later or contact support"

Our engineers are investigating, and we will provide updates.

Workaround: If you use this mechanism to log in, you can fall back to a username (your email) and a new password. You can follow the "forgot password" mechanism to set up a new password.

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