Outage in Olark
Incident Alerted
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
We've implemented a fix that should resolve messages being duplicated and agents being stuck online in the agent console. Chat should be back to normal but we'll continue to monitor closely, just to be sure.
Some users are still experiencing this issue. We're working to clear this up now and will update here when we're sure this has been resolved.
We received some reports that agents were disconnected from the agent console and some messages were duplicated. We've determined the issue was related to a deploy and should be resolved.
Users still having trouble connecting to the agent console should log out, refresh their browser, and log in again.
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
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