Outage in Onfido

Service degration in manual tasks

Resolved Minor

May 10, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Currently we are facing a problem with our authentication systems, as such we are having degradation of service with our analysts. Please bear with us as we try to solve the issue.

Components affected

Onfido API Onfido API Onfido API

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/10/2022 10:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 05/10/2022 09:06PM

Our authentication services are undergoing issues

We are in contact with our providers in order to resolve this issue as soon as possible

INVESTIGATING almost 2 years ago - at 05/10/2022 08:43PM

Currently we are facing a problem with our authentication systems, as such we are having degradation of service with our analysts. Please bear with us as we try to solve the issue.

Latest Onfido outages

webhook delivery degradation - 28 days ago

Known Faces Degraded request times - about 1 month ago

Unable to create checks in EU - about 2 months ago

Increased latency on check processing - about 2 months ago

Identity report with increased TaT for USA jurisdiction - about 2 months ago

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