Outage in Onfido

Unable to login to Dashboard via SSO

Resolved Major
October 24, 2022 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

Customers in EU using SSO cannot login to the Dashboard at the moment. We are investigating the issue.
Components affected
Onfido Dashboard
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 10/24/2022 10:17PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 10/24/2022 08:17PM

The problem is persisting for some clients. Investigations are ongoing.

INVESTIGATING over 1 year ago - at 10/24/2022 07:11PM

We have applied a fix. We continue to monitor the situation.

INVESTIGATING over 1 year ago - at 10/24/2022 05:57PM

We have identified the issue and are working on a fix. Please do not update your client configuration.

INVESTIGATING over 1 year ago - at 10/24/2022 04:25PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/24/2022 01:36PM

Customers in EU using SSO cannot login to the Dashboard at the moment.
We are investigating the issue.

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