Outage in OpenPhone

Slowdown or disruption of sign-up, login, and other services for some users

Resolved Minor
October 11, 2022 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Hi folks, we're currently experiencing a slowdown of services that is mainly impacting sign-up or log-ins for some users. If you're having issues logging in, please retry, as it should shortly go through. We've received reports of other services being delayed or disrupted as well. We're working to stabilize the system and resolve this ASAP. In the meantime, continue to retry your requests. This should not impact core services or functionality. We'll follow up with an update shortly.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/11/2022 11:33PM

Hey folks, we haven't received a report of this issue in quite some time. Our systems are stabilizing and we don't expect this to be an issue moving forward. We're going to continue monitoring this before fully marking as resolved. We'll let you know as soon as we're confidence that all systems are fully operational.

MONITORING over 1 year ago - at 10/11/2022 10:08PM

Hey folks, we're still experiencing an issue where some services are delayed or need to be retried a few times before functioning. This is an all-hands-on-deck situation for us, and we're working diligently to resolve this. We'll continue to keep you updated as we have more information.

MONITORING over 1 year ago - at 10/11/2022 09:19PM

Hey folks, we're still experiencing some performance issues and a slowdown of services. We hope to have these fully resolved soon. Thank you for your patience.

MONITORING over 1 year ago - at 10/11/2022 07:33PM

Thank you for your patience here. Account services should be fully restored. We have received reports of delays in incoming calling and messaging notifications, though they should be fully operational shortly. We'll continue to keep you update as we monitor the situation.

IDENTIFIED over 1 year ago - at 10/11/2022 07:16PM

Hey folks, we've identified the source of the slowdown and we're working to implement a fix to resolve these issues. The number of user reports is decreasing regarding this issue and the system appears to be stabilizing. We'll continue to follow up with updates as we make progress here. If you're experiencing a slowdown of any services, please continue to retry your requests.

INVESTIGATING over 1 year ago - at 10/11/2022 06:21PM

Hi folks, we're currently experiencing a slowdown of services that is mainly impacting sign-up or log-ins for some users. If you're having issues logging in, please retry, as it should shortly go through. We've received reports of other services being delayed or disrupted as well. We're working to stabilize the system and resolve this ASAP. In the meantime, continue to retry your requests. This should not impact core services or functionality. We'll follow up with an update shortly.

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