Outage in OPSWAT

Update Infrastructure sporadic encounters errors

Resolved Minor
January 10, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We have observed that the updater infrastructure is returning sporadic 500 errors. We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/10/2023 06:17PM

Updater infrastructure has stabilized and is working as intended.

MONITORING over 1 year ago - at 01/10/2023 05:20PM

We have implemented a fix and are monitoring to verify updater infrastructure service reliability.

MONITORING over 1 year ago - at 01/10/2023 03:49PM

We have increased the number of available worker connections and expect steady improvement over the next few hours. We are still monitoring. Based on the logs the error rate has dropped.

INVESTIGATING over 1 year ago - at 01/10/2023 01:21PM

We are still seeing increased CPU and network activity on the hosting update server. We are investigating the root cause in more detail.

MONITORING over 1 year ago - at 01/10/2023 12:45PM

We have identified some possible reasons why the intermittence happens and have implemented some corrective actions. We have noticed some improvement in error rate.

INVESTIGATING over 1 year ago - at 01/10/2023 10:19AM

We have observed that the updater infrastructure is returning sporadic 500 errors.
We are currently investigating the issue.

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