Minor · 5 months ago · lasted about 2 hours
We are currently investigating an issue with the order placement logs service. Our engineering team is working to identify the root cause and implement a solution. All users may be affected. We will send an additional update in 60 minutes.
Minor · 6 months ago · lasted about 2 hours
We are currently investigating an issue related to the Ordergroove login on behalf of functionality.
Minor · 6 months ago · lasted about 8 hours
We are having an issue with our Business Intelligence tool that is rendering incorrect data (mainly in the Revenue tab). Data Exports are not impacted by this issue.
Major · 7 months ago · lasted about 8 hours
Order and Subscription Reports haven't been scheduled and delivered overnight. We are investigating the issue. In the meantime, on-demand reports in RC3 are still functional and you can generate your needed reports from there directly: https://rc3.ordergroove.com/analytics/exports Thank you for your patience
Minor · 8 months ago · lasted about 2 hours
As a result of an automated Google DNS upgrade, some of our internal DNS records aren't able to resolve, which caused degraded performance on some of our APIs. We have identified the issue, we updated the DNS and we are now monitoring the fix.
Minor · 8 months ago · lasted about 1 hour
We are investigating an issue related to our recurring order placement process on BigCommerce
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