Is Ordergroove Down?
Ordergroove status is operational
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Latest Ordergroove Official Outages
We continuously monitor the official Ordergroove status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Ordergroove outages.
Major Resolved · about 1 month ago · lasted about 8 hours
Order and Subscription Reports not delivered
Order and Subscription Reports haven't been scheduled and delivered overnight. We are investigating the issue. In the meantime, on-demand reports in RC3 are still functional and you can generate your needed reports from there directly: https://rc3.ordergroove.com/analytics/exports Thank you for your patience
Minor Resolved · about 1 month ago · lasted about 2 hours
Degraded API performance because of internal DNS issues
As a result of an automated Google DNS upgrade, some of our internal DNS records aren't able to resolve, which caused degraded performance on some of our APIs. We have identified the issue, we updated the DNS and we are now monitoring the fix.
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Minor Resolved · about 2 months ago · lasted about 1 hour
BigCommerce recurring order placement
We are investigating an issue related to our recurring order placement process on BigCommerce
Minor Resolved · started 3 months ago
As of Dec 21, 2022 at 13:07 UTC (8:07 EST), our data streaming provider has been having issues causing some delays in the data displayed in our analytics platform. The historical data is still available but all the events after that time are not yet available in RC3. The data will be fully available as soon this issue is resolved and there will be no data loss as a result. We are monitoring this incident very closely and we will provide an update as soon as our streaming provider resolves this issue.
Minor Resolved · started 4 months ago
Failing RC3 Order Reports
On-demand Order reports in RC3 are failing to generate (starting 2.06 PM EST)
Minor Resolved · started 6 months ago
Shopify admin application outage
There was an increase in open connections on one of the production databases which resulted in some user's inability to access the Ordergroove app when attempting to open it from Shopify admin. Additionally, login on behalf of functionality was affected by this same issue. Our engineering team increased the connection pool and is working on a long-term adjustment to avoid this types of problem in the future.
Minor Resolved · started 10 months ago
Issues downloading reports from RC3
Some reports cannot be downloaded from https://rc3.ordergroove.com/exports/. We are currently investigating the root cause.
Ordergroove problems reported by users
User-reported problems for Ordergroove in the last 12 hours. It's a collection of user reports from different sources.
Ordergroove Components Status
Check the current status of the components
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Frequently Asked Questions
- Is Ordergroove down right now? What is Ordergroove current status?
- Ordergroove seems to be up and running. We've updated the status 3 minutes ago.
- Was Ordergroove down today?
- Ordergroove is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Ordergroove, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Ordergroove and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
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