Number of Incidents
0 outages
Since last incident
87 days
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Major · 3 months ago · lasted about 1 hour
Authentication service with the my.osano.com web app is down
The Osano engineering team is currently investigating this issue. All core services (consent recording, discovery, etc.) are completely functional.
Major · 3 months ago · lasted about 3 hours
Web application login using SMS multi-factor authentication is non-functional
We have identified the issue and are currently working with AWS support to expedite a resolution to this service outage.
Major · 3 months ago · lasted about 3 hours
The Osano web application is experiencing outages due to a regional outage in our cloud computing provider. AWS us-east-1 is experiencing a major outage and no timeline has been provided for restoring service. Cookie consent is operating normally.
Minor · 4 months ago · lasted about 2 hours
New customer signup process not completing
The Osano engineering team has identified the root cause of this issue as being a 3rd party interface that is currently non-functional. We are working with the vendor to restore support for this interface. This is only affecting the new customer account signup process and is not impacting existing customers.
Minor · started 9 months ago
Some users are reporting issues logging into the web application
We are currently investigating this issue.
Minor · started 9 months ago
Some platform notifications are not being sent
We are currently investigating this issue.
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