Outage in Overleaf

Billing - Delays updating subscriptions

Resolved Minor
March 07, 2022 - Started about 2 years ago - Lasted 22 days
Official incident page

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Outage Details

We've identified a slight glitch between our billing system and the service that is causing a delay in granting features to new subscriptions. Our engineering team is currently investigating.
Components affected
Overleaf
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/07/2022 03:55PM

A fix has been implemented and we're monitoring the results and ensuring all subscriptions are updated correctly.

IDENTIFIED about 2 years ago - at 03/07/2022 03:11PM

We've identified a slight glitch between our billing system and the service that is causing a delay in granting features to new subscriptions. Our engineering team is currently investigating.

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