Outage in PactSafe

Issue creating contract templates and new clickwrap groups

Resolved Minor
August 11, 2022 - Started over 1 year ago - Lasted 28 minutes
Official incident page

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Outage Details

We are currently investigating an issue related to creating new contract templates and new clickwrap groups via our application and REST API. We believe we have identified the root of the issue and are exploring a fix. Acceptance tracking and Legal Centers are NOT affected.
Components affected
PactSafe Editor (HTML)
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 08/11/2022 04:58PM

We have identified the issue and are currently deploying a fix to all regions and servers.

IDENTIFIED over 1 year ago - at 08/11/2022 04:41PM

We believe we have a fix that is being reviewed. Current impact is the creation of: groups, snapshot locations, contract templates, and potentially new versions of contracts.

INVESTIGATING over 1 year ago - at 08/11/2022 04:35PM

We are currently investigating an issue related to creating new contract templates and new clickwrap groups via our application and REST API. We believe we have identified the root of the issue and are exploring a fix. Acceptance tracking and Legal Centers are NOT affected.

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