Is Paddle Down?

Paddle status is operational

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Users are not reporting problems in Paddle

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Paddle problems reported by users

This chart provides user-reported problems for Paddle in the last 12 hours. It's a collection of user reports from different sources.

Latest Paddle Outages

We continuously monitor the official Paddle status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Paddle outages and possible affected you.

0 Outages in the last 7 days
3 Outages in the last 30 days
12 Days since last incident

Minor Resolved · 12 days ago · lasted 8 minutes

We are seeing inline checkouts not loading or buyer getting an error message (E-403)

[Resolved] Starting from 2023-01-19 10:08AM (UK Time), we were seeing inline checkouts unable to be loaded, or buyers were seeing E-403 errors. Our internal team identified the underlying issue and deployed fixes by 2023-01-19 10:44AM (UK Time) and resolved the issue. We are currently monitoring the inline checkout.

Minor Resolved · 12 days ago · lasted 1 day

Disruption to some checkouts - now resolved

Our engineers noticed a decline in the number of checkouts created and quickly found this to be related to an issue with the Inline Checkout. A recent release was rolled back 14 minutes after we became aware of the issue, which immediately resolved it and all checkouts are now working as expected, and we are monitoring. We apologise for this incident. Please contact support should you have questions or concerns.

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Minor Resolved · 22 days ago · lasted 1 day

EU VAT validation issues

We are unfortunately experiencing connectivity issues with the service we use to validate EU VAT numbers, causing customers who enter their VAT information to receive an error. Sadly, there are no alternative services in existence for this purpose, so we need to wait for the service to come back online. In the meantime, customers can purchase at full price and add their VAT details to their invoices instead, which will cause them to get the VAT refunded once the service comes back online. Alternatively, they can wait for the issue to be resolved. Thank you for your patience.

Minor Resolved · about 1 month ago · lasted 3 days

We are currently investigating issues with processing card payments

Our engineers are currently investigating an issue processing card payments using the Paddle checkout. We will post further updates as we learn more.

Minor Resolved · about 2 months ago · lasted 2 days

Buyers may experience delays in receiving emails sent from Paddle

Our transactional email provider is currently investigating issues whereby messages are not currently being sent. This may result in delays in buyers receiving emails sent from Paddle including order confirmations and delivery details.

Major Resolved · about 2 months ago · lasted 1 day

We are currently investigating issues with processing card payments

Our engineers are currently investigating an issue processing card payments using the Paddle checkout. We will post further updates as we learn more.

Minor Resolved · about 2 months ago · lasted 8 minutes

Sandbox Environment Issue: Test Cards Being Declined

We're looking into reports of test cards being declined in the Sandbox Environment. Updates will be shared here as we uncover more details but if you have any questions or concerns, please contact the Customer Support team at [email protected] We apologise for the inconvenience caused.

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Frequently Asked Questions

Is Paddle down right now? What is Paddle current status?
Paddle seems to be up and running. We've updated the status 6 minutes ago.
Was Paddle down today?
Paddle is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Paddle, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Paddle and need support?
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