Number of Incidents
0 outages
Since last incident
32 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Paddle.
Minor · about 1 month ago · lasted 33 minutes
Our Engineers are seeing that our order processing systems are currently down. The Checkout remains functional, and payments are being taken, but no orders are being created, which means that customers are not receiving what they paid for. Our Engineers are investigating this issue as a matter of urgency. More updates will follow shortly.
Minor · about 2 months ago · lasted 1 day
Some customers are experiencing issues with our checkout
Some of our customers may experience an issue when trying to launch the checkout. Our engineering team is investigating the issue, and we will update you once we know more
Maintenance · 2 months ago · lasted 1 day
We are currently investigating issues with processing card payments
Our engineers are currently investigating an issue with our checkout. We will post more details of what's gone wrong, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.
Minor · 3 months ago · lasted 1 day
Some customers are experiencing issues with our checkout and related services
Our engineers are currently investigating an issue resulting in checkout downtime. We will post more details of what's gone wrong, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.
Minor · 3 months ago · lasted 1 day
Sandbox Environment only: Problems creating products and plans
We are seeing an issue in our Sandbox environment which is preventing new products and plans from being created successfully. This means that until this is resolved, new products and plans can not be created. We do apologise for the inconvenience this is causing, and our Engineers are going to get this resolved as soon as possible.
Minor · 4 months ago · lasted about 23 hours
Production + Sandbox: Some checkouts created via Pay Link API is failing
We are experiencing an incident where some checkouts generated via the Pay Link API is failing to load. Our Engineers are actively investigating the cause of this issue and we will come back with more as soon as we have an update. Please contact Support on sellers@paddle.com or in the dashboard chat should you have any questions or concerns.
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