We are currently investigating issues with processing card payments

Our engineers are currently investigating an issue processing card payments using the Paddle checkout. We will post further updates as we learn more.

Our engineers have identified that the issue affecting card payments is caused by one of our downstream services but are continuing to investigate.

We are continuing to investigate the issue with the processing of card payments, but wanted to give you an update on the experience for your customers. Some customers may be experiencing problems when trying to pay by card, if that's the case, the checkout is showing an error and the transaction doesn't go through.

We will update you as soon as we know more, please accept our apologies.

Our downstream supplier is continuing to investigate this issue.

Other payment methods are not impacted, so customers can continue to use those. We are very sorry for this interruption.

Our engineers continue to actively monitor the situation while our downstream supplier is working on resolving this issue as quickly as possible. We will be sending another status update at the very latest tomorrow morning (UTC).

As mentioned earlier, this incident only impacts some card payments, all other payment methods are not impacted.

We are very sorry for this interruption.

Our downstream supplier continues to work on resolving the issue. While some buyers are still encountering an error when selecting card as a payment method, we are seeing the number of these errors going down significantly and we can confirm that the subscription renewals have been completed successfully during the night.

This incident only impacts some card payments, all other payment methods are not impacted. Please accept our apologies for this interruption.

Our downstream supplier continues to work on resolving the issue fully. However, we haven't seen any errors on our end since 5.35am UTC, meaning all card payments were successful since then. Subscription renewals were also successfully processed.

We will continue to monitor the situation and update you should anything change.

This incident only impacted card payments, all other payment methods were not impacted. Please accept our apologies for the service interruption.

Our downstream supplier continues to work on resolving the issue fully.
Unfortunately, since 12.20am UTC we are seeing the number of errors going up again, meaning some buyers may experience an error when trying to pay by card.
Other payment methods are unaffected.

We will continue to monitor the situation and update you should anything change.

Please accept our apologies for the service interruption.

Our downstream supplier continues to work on resolving the issue fully. However, we haven’t seen any errors on our end since 1.40pm UTC, meaning all card payments were processed as expected since then.

We will continue to monitor the situation and update you should anything change.

This incident only impacted card payments, all other payment methods were not impacted. Please accept our apologies for the service interruption.

Our downstream supplier continues to work on fully resolving this issue. We haven’t seen any errors on our end since 1.40pm UTC, meaning all card payments were processed as expected since then.

We continue to monitor the incident and will be sending another status update at the latest tomorrow morning (UTC).

As mentioned earlier, this incident only impacted some card payments, all other payment methods are not impacted. We are very sorry for this interruption.

Good news. The issue with our downstream supplier has been resolved and card payments have been processing normally since 1.40pm UTC (31st December).

We are continuing to monitor this for another 24h and will share a summary in the next update when we resolve the incident. Should you have any questions or concerns in the meantime, please feel free to contact Customer Support at sellers@paddle.com.