Outage in PagerDuty

Incident affecting Web UI, REST API, and Events API

Resolved Minor
November 01, 2022 - 3 months ago - Lasted about 1 hour
Official incident page
Latest PagerDuty outages
Monitoring Issue - 4 days ago

Details

We are investigating potential issues with the Events API within PagerDuty's US service region. On confirmation, we will update with further impact and severity within 15 minutes.
Updates ( sorted recent to last )
MONITORING at 11/01/2022 07:28PM

New events sent to the Events API are now being processed normally, and we are continuing to work through the backlog of events that were accepted during the time of impact but not yet processed. Customers may receive notifications for old events as backlogged events continue to be processed. We will provide another update within 30 minutes regarding progress on the backlog.

MONITORING at 11/01/2022 06:59PM

We are seeing recovery and are monitoring improvement in an incident affecting the web UI, REST API, and Events API. We have deployed a fix, and the web UI and REST API are now behaving normally. Accepted events through the Events API are continuing to be processed and we expect systems to continue to improve. Any requests that were returned 500 errors will need to be resent by customers. We will provide an update within 30 minutes regarding the processing of the backlog of events.

IDENTIFIED at 11/01/2022 06:43PM

We are investigating an incident where many PagerDuty customers in the US service region are experiencing issues with the web UI, the REST API, and the Events API. Impacted customers may see slow load times and 500 errors in the UI, and 500 and 429 HTTP responses to API requests. We will provide further updates within 20 minutes.

INVESTIGATING at 11/01/2022 06:22PM

We are investigating potential issues with the Events API within PagerDuty's US service region. On confirmation, we will update with further impact and severity within 15 minutes.

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