This chart provides user-reported problems for Pagero in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Pagero status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Pagero outages and possible affected you.
Minor Resolved · started 15 days ago
We’re currently investigating reports of potential service delays that were identified in our communication services to and from Pagero. The interruption affects customers in the following way: - Delays in processing files We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
Minor Resolved · started 22 days ago
Connectax Hungary informed us that their system went down because they are uploading their certificates. This has caused that many document miss the app response generated by the Hungarian Tax Authority. They have already been informed and they are working on a solution. We´ll provide with an update as soon as possible. Sorry for the incovenience. If you have any questions, please contact Pagero Support.
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Minor Resolved · started 24 days ago
We have received information from our scanning partner Advanced (former Cloudtrade) pointing to a disturbance since 31/12/2022 12:08 that affects some of the Pagero document flow. Documents can be submitted but the service is unable to complete the process and as a result the documents sent cannot be completed. Any document sent has been received by the system and once the issue is resolved they will be processed as normal, so please do not re-submit any documents as this could cause duplication issues once the system is back to normal. Advanced has identified the root cause of this issue and their development team is actively working to get the fix/resolution applied as soon as possible. If you have any questions, please contact our Support team.
Minor Resolved · started about 1 month ago
We're currently investigating the service interruption/outage in HBS Aposervice. The interruption affects the customers in the following way: No transfer of orders to the MSV3 provider The interruption took place after 11:40 AM. The exact time of the start of the outage is currently being determined.
Minor Resolved · started 3 months ago
Degraded performance due to ISP outage / Beeinträchtigte Leistung aufgrund von Netzausfall
Due to a germany wide outage of the Telekom network we are experiencing degraded performance of all our services. There may be delays in the delivery of EDI messages or timeouts when connecting to our services. We are working to deliver all messages as soon as the problem is resolved. We apologize for any inconvenience and will post new updates as soon as we have more information. If you have any questions, please contact our Support team ************************* Aufgrund eines deutschlandweiten Ausfalls des Telekom Netzes kommt es zu Leistungseinbußen bei allen unseren Diensten. Es kann zu Verzögerungen bei der Zustellung von EDI-Nachrichten oder zu Zeitüberschreitungen bei der Verbindung mit unseren Diensten kommen. Wir arbeiten daran, alle Nachrichten zuzustellen, sobald die Störung behoben ist. Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren. Wenn Sie Fragen habe...
Minor Resolved · started 3 months ago
Malfunction in HBS OCR Order / HBS Invoice / HBS Lieferschein / Störung in HBS OCR Order / HBS Invoice / HBS Lieferschein
We are investigating in a malfunction in the HBS OCR Order / HBS Invoice / HBS Lieferschein transmission since 08:00 CET. We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status. If you have any questions, please contact our Support team ************************** Wir untersuchen eine seit ca. 08:00 CET bestehende Störung in der HBS OCR Order / HBS Invoice / HBS Lieferschein Dokumentenübermittlung. Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Minor Resolved · started 3 months ago
Pagero Support - Degraded performance phone switchboard
We are experiencing degraded performance in our switchboard with connecting phone calls towards Support. Please use the Support direct number that can be found at https://support.pagero.com/hc/en-us/articles/201251363-Worldwide-Phone-Support. We will update with more information as soon as possible, and we apologize for any inconvenience it might cause. If you have any questions, please contact our Support team
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