Outage in Pantheon

Degraded Dashboard and Terminus Performance

Resolved Minor
April 21, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We have detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.

For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/21/2023 07:51PM

This incident has been resolved.

If you are still experiencing issues, please email helpdesk@pantheon.io.

MONITORING about 1 year ago - at 04/21/2023 06:49PM

We have seen the rate of errors on the Dashboard and in Terminus decrease drastically. We will continue to monitor this and will update as we have more information.

If you are still experiencing issues or need immediate support, please email helpdesk@pantheon.io

INVESTIGATING about 1 year ago - at 04/21/2023 05:44PM

We are continuing to investigate the elevated error rates for the Dashboard and Terminus commands. We have confirmed that the issues are intermittent and potentially affect dashboards and terminus commands every few minutes. We have found that a refresh or two on your browser will allow the dashboard to load.

We appreciate your continued patience and will provide more updates as we receive them. If you need immediate assistance, please email helpdesk@pantheon.io.

INVESTIGATING about 1 year ago - at 04/21/2023 05:05PM

We are continuing to investigate the elevated error rates for the Dashboard and Terminus commands. We have confirmed that the issues are intermittent and potentially affect dashboards and terminus commands every few minutes. We have found that a refresh or two on your browser will allow the dashboard to load.

We appreciate your continued patience and will provide more updates as we receive them. If you need immediate assistance, please email helpdesk@pantheon.io.

INVESTIGATING about 1 year ago - at 04/21/2023 04:15PM

We are continuing to investigate the elevated error rates for the Dashboard and Terminus commands. As soon as we have more information, we will update. If you need immediate assistance, please email helpdesk@pantheon.io. Thank you for your continued patience.

INVESTIGATING about 1 year ago - at 04/21/2023 03:42PM

We have detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.

For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.

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