Incident in Panther Labs
5 months ago

Alerts & Errors Page Degradation

Resolved Minor
For a small number of customers, our “Alerts & Errors” page is timing out. Engineering is investigating a short-term fix and a longer term fix for these customers. Known, impacted customers have been notified. There is a temporary workaround for affected customers: On the “Alerts & Errors” page, click Date Start and select “Last 24 Hours” or “Last Week” (or manually enter a similar one- or seven-day time frame). Restricting the time frame to a smaller period should prevent errors from appearing.
Updates ( sorted recent to last )
RESOLVED at 01/20/2022 03:13PM

We have deployed the short-term fix and confirmed it is working as expected. Our team is continuing to work on a more comprehensive long-term fix for this issue.

MONITORING at 01/20/2022 03:08PM

The short-term fix has been implemented in 1.26.8. Impacted SaaS customers have been notified and upgraded. Impacted on-premise customers have been notified and are free to upgrade at their convenience.

IDENTIFIED at 01/20/2022 02:30PM

The issue has been identified and a fix is being implemented.

INVESTIGATING at 01/20/2022 12:01PM

For a small number of customers, our “Alerts & Errors” page is timing out. Engineering is investigating a short-term fix and a longer term fix for these customers. Known, impacted customers have been notified. There is a temporary workaround for affected customers: On the “Alerts & Errors” page, click Date Start and select “Last 24 Hours” or “Last Week” (or manually enter a similar one- or seven-day time frame). Restricting the time frame to a smaller period should prevent errors from appearing.

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