Is PaperCut Down?
PaperCut status is operational
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IsDown continuously monitor the official PaperCut status page for ongoing outages. Check the stats for the latest 30 days and a list of the last PaperCut outages.
Stats for PaperCut outages in the last 30 days
Number of Outages
0
Average Downtime
0 mins
Total Downtime
0 mins
Since last incident
81 days
Users reports for PaperCut in the last 12 hours
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Get access to historical data and PaperCut's lastest outages
Major · started 3 months ago
PaperCut Hive - Intermittent admin interface login failures
We are investigating reports of intermittent issues accessing the PaperCut Hive admin interface. This may be seen as an error when logging in or the system taking longer than usual to process requests. We will provide a further update shortly.
Minor · started 3 months ago
Error: "error parsing addon gw url" when trying to add a Scanning add-on in PaperCut Hive
Error: "error parsing addon gw url" is shown when trying to add a Scanning add-on in PaperCut Hive for the first time. Add-ons which had already been enabled would continue to work successfully. Admins would not be able to add any new Scanning add-ons. This would also have impacted the ability to create new quick scans. This issue has now been resolved.
Major · started 5 months ago
PaperCut Hive - Jobs stuck analyzing / showing as zero pages in the Job Log
At approximately 13:30 UTC we were investigating reports of jobs showing as "0" pages in the Job Log which resulted in print jobs not showing up for release when logging into the MFD. By 15:55 UTC a new Edge Node version (2023-01-16-1453) was promoted to production resolving the issue. We confirmed that the issue stemmed from an Edge Node version that had been promoted to production last week (2023-01-12-2301). With Edge Node version 2023-01-16-1453 being pushed to production Edge Nodes should begin to update automatically over the next 24 hours. Alternatively, Hive admins can use the "Update Now" located on the Edge Mesh page of the Admin UI to force an edge node to update.
Major · started 6 months ago
At around 15:00 AEDT we were investigating reports of an error 'Error releasing print jobs: Authentication required' when attempting to release jobs on Kyocera or Ricoh devices using the Full embedded app - or on any platform using the 'Lite' app. By 16:10 AEDT we had resolved the issue affecting the release of print jobs on Kyocera and Ricoh devices, and the Lite apps. We have confirmed that the issues were limited to releasing print jobs, and would only have impacted users on Kyocera and Ricoh devices when using the Full embedded apps - or any platform using the Lite apps. Printing jobs, and releasing jobs on other platforms were not impacted. Releasing jobs through the Mobile Release was also not impacted. We'll be performing a post-mortem and will update this with any findings.
Major · started 7 months ago
PaperCut Hive - Failed logins on HP OXP embedded
We are investigating reports of failed logins on the HP OXP Full Embedded application. Users are reporting extremely slow login times or a "bad request" error shown on the MFD. We will provide a further update shortly.
Major · started 7 months ago
PaperCut Hive - Ricoh and Kyocera users unable to release print jobs from the embedded device only
We are investigating reports of an error 'Error releasing print jobs: Authentication required' when attempting to release jobs on Kyocera or Ricoh devices.
Major · started 8 months ago
PaperCut Hive and Pocket errors when releasing print jobs
Between 2AM and 3:30AM AEST customers may have experienced issues releasing print jobs with PaperCut Pocket and PaperCut Hive. We experienced elevated error rates picked up by our monitoring systems. During this period, customers may have experienced issues getting a list of printers to select to release to within the mobile application and also could have been unable to release print jobs. All systems returned to normal after intervention by the development team. We are continuing to investigate why there were elevated rates of errors with one of our cloud services, and are performing a full post-mortem with the aim of reducing the chance of this happening in the future.
Major · started 9 months ago
PaperCut Pocket & PaperCut Hive - IPP Print Release Failures
We are currently investigating reports of print release failures releasing jobs over IPP. This is being investigated, and we will provide a further update shortly.
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Frequently Asked Questions
- Is PaperCut down right now? What is PaperCut current status?
- PaperCut seems to be up and running. We've updated the status 2 minutes ago.
- Was PaperCut down today?
- PaperCut is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with PaperCut, but the status is OK. What's going on?
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There are a few things you can try:
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- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
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