Outage in Pardot

Email Sending partial disruption

Resolved Minor
May 24, 2022 - Started almost 2 years ago - Lasted 16 minutes
Official incident page

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Outage Details

The Salesforce Technology team has identified a partial disruption affecting Email Sending within our production environment. This issue began at 19:10 UTC. Users can access the Pardot service during this degradation period, but email sending is delayed for some customers. We’re investigating the issue and an update will be provided as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/24/2022 08:45PM

The Salesforce Technology team has implemented a fix to the partial disruption affecting Email Sending within our production environment. This issue began at 19:10 UTC. Users can access the Pardot service during this degradation period, but email sending is delayed for some customers.

Email sending for affected Pardot customers resumed at 20:35 UTC and we are monitoring the progress as we work through the backlog.

INVESTIGATING almost 2 years ago - at 05/24/2022 08:26PM

The Salesforce Technology team has identified a partial disruption affecting Email Sending within our production environment. This issue began at 19:10 UTC. Users can access the Pardot service during this degradation period, but email sending is delayed for some customers.

We’re investigating the issue and an update will be provided as soon as we have more information.

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