SIM Management Outage

This incident has been resolved.

New SIM actions are processing normally. Some enqueued SIM deactivations will be processed over the next few days, please reach out should you have urgent need regarding this activity specifically.

Particle has identified root cause and is beginning to process the backlog of requests. Note, this backlog is quite large, so it make take some time for your request to go through. We will move the state of this issue to monitoring once a significant portion of requests have been executed.

We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.

We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.

Particle has identified an outage affecting our telephony provider's ability to validate SIM activations on EtherSIM devices. Please stand by for an update.