Outage in paygate

BACS Submission Error

Resolved Major

January 21, 2022 - Started over 2 years ago - Lasted 2 months
Official incident page

Need to monitor paygate outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including paygate, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of the issue where users are receiving a submission error stating _'The submission with your reference 'number' has been rejected by BACS due to a serious error. No submission report could be created please contact support before re approving the submission.'_ when submitting a file. This is a known issue due to BACS payment service being unavailable. BACS are currently investigating this issue as a priority. We will continue to work with BACS UK and provide an update by 1pm or as soon as possible. We apologies for any inconvenience this may cause.

Latest paygate outages

Problem identified when signing submission through a smart card - 12 months ago

BACS Submission Error - about 1 year ago

SMS Delivery Delay to UK - over 1 year ago

Planned maintenance on paygate Enterprise platform - Service unavailable due to system updates - about 2 years ago

Planned Maintenance on Version 3 platform - Service unavailable due to system updates - about 2 years ago

The easiest way to monitor paygate and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook