Outage in PayPlug

INCIDENT PROCESSING - Erreurs sur les authentification 3D Secure VISA

Resolved Major
May 14, 2023 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

- Début / Start : 13/05/2023 19h41 CEST - Fin / End : Ongoing - Catégorie / Category : Production - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 Nous avons observé une hausse des codes d'erreur sur les authentifications 3DS VISA. Nos équipes investiguent pour rétablir le service et sont en contact direct avec VISA. ==============ENGLISH VERSION============== We observe payment error increase, on VISA 3DS authentications. Our teams are investigating and in direct contact with the VISA teams to resume service
Components affected
PayPlug API de Paiement | Payment API PayPlug Portail | Portal PayPlug Virements | Bank transfer PayPlug Demande de paiement | Payment request PayPlug Paiement en magasin
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/14/2023 01:33PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 05/14/2023 11:17AM

Nos équipes continuent d'échanger avec Visa.
La problématique a été identifiée et le correctif est en cours mais prendra certainement encore quelques heures.
Nous venons vous remercions pour votre patience et vous tiendrons informé dès que nous avons du nouveau.


Our teams are still talking with the Visa teams.
The issue is identified and the fix is ongoing but will probably take a few hours.
We thank you for your patience and will keep you updated as soon as possible.

IDENTIFIED 5 months ago - at 05/14/2023 09:11AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 05/14/2023 09:10AM

- Début / Start : 13/05/2023 19h41 CEST
- Fin / End : Ongoing
- Catégorie / Category : Production
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

Nous avons observé une hausse des codes d'erreur sur les authentifications 3DS VISA.
Nos équipes investiguent pour rétablir le service et sont en contact direct avec VISA.

==============ENGLISH VERSION==============

We observe payment error increase, on VISA 3DS authentications.
Our teams are investigating and in direct contact with the VISA teams to resume service

Latest PayPlug outages

Perturbations en cours concernant l'authentification 3-D Secure - 8 days ago
Incident affecting payment processing - 3 months ago
Incident sur le traitement des paiements et sur l'accès au portail - 3 months ago
Authentification 3DS indisponible / 3DS Authentication unavailable - 4 months ago
Perturbations en cours concernant les paiements 3x 4x Oney - 4 months ago

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