Outage in PayPlug

INCIDENT PROCESSING - Erreurs sur les authentification 3D Secure VISA

Resolved Major

May 14, 2023 - Started 12 months ago - Lasted about 5 hours
Official incident page

Need to monitor PayPlug outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PayPlug, and never miss an outage again.
Start Free Trial

Outage Details

- Début / Start : 13/05/2023 19h41 CEST - Fin / End : Ongoing - Catégorie / Category : Production - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 Nous avons observé une hausse des codes d'erreur sur les authentifications 3DS VISA. Nos équipes investiguent pour rétablir le service et sont en contact direct avec VISA. ==============ENGLISH VERSION============== We observe payment error increase, on VISA 3DS authentications. Our teams are investigating and in direct contact with the VISA teams to resume service

Components affected

PayPlug API de Paiement | Payment API PayPlug Portail | Portal PayPlug Virements | Bank transfer PayPlug Demande de paiement | Payment request PayPlug Paiement en magasin

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/14/2023 01:33PM

This incident has been resolved.

IDENTIFIED 12 months ago - at 05/14/2023 11:17AM

Nos équipes continuent d'échanger avec Visa.
La problématique a été identifiée et le correctif est en cours mais prendra certainement encore quelques heures.
Nous venons vous remercions pour votre patience et vous tiendrons informé dès que nous avons du nouveau.

Our teams are still talking with the Visa teams.
The issue is identified and the fix is ongoing but will probably take a few hours.
We thank you for your patience and will keep you updated as soon as possible.

IDENTIFIED 12 months ago - at 05/14/2023 09:11AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 months ago - at 05/14/2023 09:10AM

- Début / Start : 13/05/2023 19h41 CEST
- Fin / End : Ongoing
- Catégorie / Category : Production
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2

Nous avons observé une hausse des codes d'erreur sur les authentifications 3DS VISA.
Nos équipes investiguent pour rétablir le service et sont en contact direct avec VISA.

==============ENGLISH VERSION==============

We observe payment error increase, on VISA 3DS authentications.
Our teams are investigating and in direct contact with the VISA teams to resume service

Latest PayPlug outages

Incident sur le traitement des paiements - about 1 month ago

Perturbations concernant le moyen de paiement Oney - about 2 months ago

Incident sur le traitement des paiements - 2 months ago

Incident terminaux de paiement NEXO / Payment terminal incident NEXO - 3 months ago

Perturbations en cours concernant l'authentification 3-D Secure - 3 months ago

Start monitoring PayPlug and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook