PayTrace status

Everything seems OK

Ongoing Incident A small number of our merchants are experiencing “carding” via Payment Link - an increase in fraudulent card-not-present transactions.

To mitigate this we recommend you confirm the admin email listed on your account. This is important, because when a security feature is triggered, our s...

    Virtual Terminal
Started 24 days ago Official incident report

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1 incidents in the last 7 days

7 incidents in the last 30 days

Last known issue was 24 days ago

Latest Incidents

Resolved TSYS Processing Platform Issue

We have identified issues affecting the ability to process transactions on the TSYS Processing Platform. Our technology teams are working with TSYS to see when their network will be back up and fully running. TSYS has confirmed with our team that they are aware of the issue, and are actively working to restore the connection on their end. We will provide additional data when it becomes available.

Resolved PayTrace Telephone Support is currently unavailable

PayTrace telephone support will be unavailable on Friday, October, 1st 2021 at 12:30 pm PDT due to high volume around our Payment Link. During this time, we will be responding to all voicemails and emails that have been sent to our team. Email support will be available during this time ([email protected]).

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