Outage in PayU Latam

Incident with Payment Network PSE- COLOMBIA

Resolved Minor

January 25, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 18:00 GMT - 5 we are experiencing problems with ACH PSE in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/26/2023 12:47AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 01/26/2023 12:19AM

Dear Customer,

Since 19:00 GMT -5 the problem has been solved, ACH PSE in COLOMBIA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

INVESTIGATING about 1 year ago - at 01/25/2023 11:52PM

Dear Customer

Since 18:00 GMT - 5 we are experiencing problems with ACH PSE in Colombia for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service

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