Outage in PayU Latam

Degradation with Payment Fiserv VISA Argentina

Resolved Minor
September 19, 2023 - Started 13 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Customer Since 09:40 GMT -5 we are having problems with FISERV Visa in Argentina for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Payments API PayU Latam PayU Web Checkout
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/19/2023 05:55PM

Dear Customer,



Since the 10:52 (GMT -5) the problem has been solved, Fiserv in Argentina for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 13 days ago - at 09/19/2023 03:14PM

Dear Customer



Since 09:40 GMT -5 we are having problems with FISERV Visa in Argentina for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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