Outage in PDF Generator API

Document Generation Delays

Resolved Minor

July 25, 2022 - Started over 1 year ago - Lasted 29 minutes
Official incident page

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Outage Details

Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.

Components affected

PDF Generator API Document Generation Service PDF Generator API Customer Portal PDF Generator API Editor Service

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 07/25/2022 03:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 07/25/2022 03:02PM

Our document generation processes are taking longer time than usual. We have identified the root cause and working on solving the issue.

Latest PDF Generator API outages

Issues with the service API endpoints - 3 days ago

Issues with the service API endpoints - 9 days ago

Issues with the service API endpoints - 17 days ago

Issues with API v4 Open Template endpoint - about 2 months ago

Document Generation Errors on API v4 - 3 months ago

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