Outage in UKG

Display issue on signature portal (EU Only) // Problème d'affichage sur le portail de signature (EU seulement)

Resolved Major

March 16, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing an incident impacting the signature portal. We are investigating the situation and will keep you informed. // Nous constatons actuellement un incident impactant le portail de signature. Nous enquêtons sur cette situation et nous vous tiendrons informés.

Components affected

UKG eSignature

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/16/2023 04:59PM

The fix has been deployed in production and we note that the situation is back to normal since 16h45 UTC. This incident is considered closed. We apologize for the inconvenience caused.

//

Le correctif a été déployé en production et nous constatons que la situation est revenue à la normale depuis 17h45 (heure française). Cet incident est considéré comme terminé. Nous vous prions de nous excuser pour la gène occasionnée.

IDENTIFIED about 1 year ago - at 03/16/2023 04:42PM

We have identified the root cause and a fix is being tested. As soon as it is validated we will be able to deploy it on our production environments.

//

Nous avons identifié la cause du problème et un correctif est en cours de test. Dès qu’il sera validé nous pourrons le déployer sur nos environnements de production.

INVESTIGATING about 1 year ago - at 03/16/2023 03:28PM

We are currently experiencing an incident impacting the signature portal. We are investigating the situation and will keep you informed.

//

Nous constatons actuellement un incident impactant le portail de signature. Nous enquêtons sur cette situation et nous vous tiendrons informés.

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