Outage in UKG

Slowdowns and errors when logging into the eVault application (MyPeopleDoc) // Ralentissements et erreurs lors de la connexion sur l'application eVault (MyPeopleDoc)

Resolved Major
May 09, 2023 - Started 12 months ago - Lasted about 22 hours
Official incident page

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Outage Details

The eVault (MyPeopleDoc) application is currently experiencing slowdowns and errors during login. Nos équipes sont en cours d'investigation. // L'application eVault (MyPeopleDoc) fait actuellement face à des ralentissements et à des erreurs lors de la connexion. Our teams are currently investigating.
Components affected
UKG Employee Vault
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/10/2023 06:38AM

We have not observed any new problems after the implementation of the fix. Therefore, we consider this incident as solved. We apologize for the inconvenience.

//

Nous n'avons observé aucun nouveau problème après l'implémentation du correctif. Nous considérons donc cet incident comme résolu. Nous vous prions de nous excuser pour la gêne occasionnée.

MONITORING 12 months ago - at 05/09/2023 01:29PM

The root cause of the problem has been identified and a fix has been implemented at 13:00 UTC. All observed problems have since been resolved. We are monitoring the behavior for the next few hours to confirm the resolution.

//

La source du problème a été identifié et un correctif a été mis en place à 15:00 (heure française). L'ensemble des problèmes observés est depuis résolu. Nous surveillons le comportement pendant les prochaines heures pour confirmer la résolution.

INVESTIGATING 12 months ago - at 05/09/2023 09:10AM

The eVault (MyPeopleDoc) application is currently experiencing slowdowns and errors during login. Nos équipes sont en cours d'investigation.

//

L'application eVault (MyPeopleDoc) fait actuellement face à des ralentissements et à des erreurs lors de la connexion. Our teams are currently investigating.

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