Is Persona Down? Persona status is operational

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Stats for Persona official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

52 days

Users reports for Persona in the last 12 hours

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Stay on top of Persona's current and past outages

Persona outages in the last 30 days per day

Minor · about 2 months ago · lasted about 2 hours

An external data source is experiencing connectivity issues

An external data source used in a small set of verification flows is experiencing connectivity issues. A small set of customers may experience an elevated cancellation rate on their verification flows.

Minor · about 2 months ago · lasted about 5 hours

Intermittent Increased Latency Across Multiple Products

We are experiencing intermittently increased latency with our address look-up service. This may be impacting Database Verifications, Address Lookup Reports, Database Business (BRV), and select Graph Queries.

Major · 2 months ago · lasted 32 minutes

Elevated 500 rates

Customers are experiencing elevated 500 rates on several products.

Minor · 4 months ago · lasted about 1 hour

Intermittent Increased Rate of Cancellations on Database Verifications

We are experiencing an issue with an underlying Database source resulting in higher rates of cancellations for Database verifications and inability to run Profile Reports.

Major · 4 months ago · lasted 39 minutes

Government ID and Selfie Verification Failures

We are currently investigating elevated failures in government ID and selfie verifications.

Major · 5 months ago · lasted 40 minutes

Elevated selfie Verifications erroring and Inquiries using face lists erroring

We are currently investigating this issue.

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Frequently Asked Questions

Is Persona down right now? What is Persona current status?
Persona seems to be up and running. We've updated the status 4 minutes ago.
Was Persona down today?
Persona is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Persona, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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