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We continuously monitor the official Persona status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Persona outages.
Minor Resolved · 17 days ago · lasted about 24 hours
intermittent vendor issue affecting small number of database verifications
We're currently investigating an intermittent issue with a downstream vendor that is affecting a small number of database verifications.
Minor Resolved · 28 days ago · lasted about 1 hour
Degraded Government ID and Selfie verification performance
We are currently investigating an ongoing incident where some Gov ID and Selfie verification are getting cancelled. We are actively working on getting this into a steady state before assessing customer impact.
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Major Resolved · 3 months ago · lasted about 1 hour
web SDK flow and dashboard is not accessible
The issue has been identified and a fix is being implemented.
Minor Resolved · 3 months ago · lasted about 1 hour
We have identified an underlying infrastructure issue, and are working to remediate the problem.
Minor Resolved · 4 months ago · lasted about 3 hours
SMS texts not going through for non-US phone numbers
SMS texts that are used in one-time links for inquiry flow, phone number verifications, and 2FA for Dashboard users are failing to be delivered to non-US phone numbers. We are working on a fix for the issue.
Minor Resolved · 5 months ago · lasted about 4 hours
Increased latency in workflows
Workflows latency increased in certain cases. A fix has been implemented and we are monitoring
Minor Resolved · 5 months ago · lasted about 6 hours
Elevated error rates
We’re currently investigating elevated error rates and response times with creating inquiries, verifications, and workflow runs. We’ll post an update soon.
User-reported problems for Persona in the last 12 hours. It's a collection of user reports from different sources.
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Online ID verification service to help any business, from any industry, collect, verify, and manage user identities throughout a customer lifecycle.
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