Outage in Pexip

Some Partner Portal's services are not available

Resolved Minor

March 14, 2022 - Started about 2 years ago - Lasted 15 days
Official incident page

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Outage Details

1. Pexip Partners and Users are currently unable to use the Domain Check tool - https://portal.pexip.com/check-domain. The domain status is also not updated on the Portal's Domains page. As a workaround users can use https://dns.pexip.com/ to check DNS SRV records. 2. Portal Users are not able to export subscriptions using the Handouts feature on the Portal. 3. New subdomains in the onpexip.com DNS Zone cannot be created on the Portal. 4. QR-codes for endpoints cannot be generated and downloaded from the Portal. 5. Partners are not able to download Provisioning Configs for Poly Trio endpoints. The Pexip Operations teams are working to restore the Portal functionality as soon as possible.

Components affected

Pexip Partner Portal

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 03/15/2022 10:31AM

A fix has been implemented by Pexip engineering and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/14/2022 01:20PM

Handouts feature of the Partner Portal is also failing, The Pexip Operations teams are working to restore this.

IDENTIFIED about 2 years ago - at 03/14/2022 10:35AM

1. Pexip Partners and Users are currently unable to use the Domain Check tool - https://portal.pexip.com/check-domain. The domain status is also not updated on the Portal's Domains page. As a workaround users can use https://dns.pexip.com/ to check DNS SRV records.

2. Portal Users are not able to export subscriptions using the Handouts feature on the Portal.

3. New subdomains in the onpexip.com DNS Zone cannot be created on the Portal.

4. QR-codes for endpoints cannot be generated and downloaded from the Portal.

5. Partners are not able to download Provisioning Configs for Poly Trio endpoints.

The Pexip Operations teams are working to restore the Portal functionality as soon as possible.

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