Outage in Pexip

Network connectivity issues Johannesburg PoP

Resolved Minor

November 02, 2022 - Started over 1 year ago - Lasted 2 days
Official incident page

Need to monitor Pexip outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Pexip, and never miss an outage again.
Start Free Trial

Outage Details

We have observed some network connectivity issues towards the Johannesburg PoP, we are currently investigating the scope of this issue

Components affected

Pexip QoS Backbone Pexip Google Hangouts Meet Interoperability Service Pexip VMR service Pexip Registration and Call Service Pexip Cloud Video Interop for Microsoft Teams Pexip Public internet peering

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/04/2022 08:18AM

Monitoring has shown stable results and we have returned the Johannesburg PoP to production.

MONITORING over 1 year ago - at 11/03/2022 02:56PM

We are currently monitoring the network connectivity to and in Johannesburg and plan to return the PoP to service before the start of business in the region tomorrow.

INVESTIGATING over 1 year ago - at 11/02/2022 07:19PM

Our upstream network provider for Johannesburg has informed us that today's network connectivity issues were related to a physical disruption in the regional internet connectivity. We have been informed that the issue has been resolved.

We are currently monitoring the network connectivity to and in Johannesburg prior to returning the PoP to production.

INVESTIGATING over 1 year ago - at 11/02/2022 01:35PM

We have taken the Johannesburg PoP out of production while we are looking into this, traffic will be rerouted via our other PoPs.

INVESTIGATING over 1 year ago - at 11/02/2022 01:05PM

We have observed some network connectivity issues towards the Johannesburg PoP, we are currently investigating the scope of this issue

Latest Pexip outages

SIP/H323 -> Google Meet calls taking a long time to setup or failing to set up at peak times. - 9 days ago

Potential Connectivity Issues for VMR Users - 13 days ago

Unscheduled VMR YouTube stream/record is failing to establish - 15 days ago

Some MMV calls to VMR may fail to establish Audio / Video connections when UDP is blocked on the network. - 21 days ago

Pexip Analytics missing information. - 22 days ago

Start monitoring Pexip and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook