Phaxio Status

Resolved Delayed faxes

We are seeing delayed faxing for certain customers on the Phaxio platform. We have identified the issue and are implementing a fix.

Resolved Phaxio console access partial outage

We are currently investigating users being unable to reach the Phaxio console. The API currently does not seem to be affected. We will continue to post updates here.

Resolved Inbound fax outage

We are aware of an issue currently affecting Phaxio's inbound faxing. Updates will be posted here as available.

Resolved Errors converting documents

We identified an issue that was causing document conversion to fail with the error "There was a problem in converting and merging files to the output file format." Our team investigate the issues and implemented a fix. This issue has been resolved. Our team will continue to monitor.

Resolved Delayed Webhooks

Certain users may be experiencing slower than normal webhook responses from Phaxio. Sending and receiving of faxes was not impacted.

Resolved Phaxio API unavailability

We are currently investigating API unavailability.

Resolved Partial Fax Interruption

Certain Phaxio users are seeing faxes hang in "queued" state.

Resolved Partial fax interruption

There is an issue that is intermittently affecting inbound faxes. Currently, calls to Phaxio numbers may ring busy. Issues with outbound faxing have been resolved.

Resolved v1 numberList returning 500

An issue has been identified with number listing on V1 ONLY returning server errors. We are actively working on a fix and should have an update in the next 15 minutes.

Resolved Phaxio service not accepting new fax requests

We are currently investigating an issue within Phaxio that has stopped the service from accepting new faxes. We will be posting updates here as soon as we have them.