Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Minor

May 23, 2022 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing delays in the generation of some Dataquery 2 and Dataflow scheduled exports for 1 customer. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - Less than 1%

Latest Updates ( sorted recent to last )

IDENTIFIED almost 2 years ago - at 05/23/2022 01:51PM

We have fixed the issue. We are now working on sending exports.
There is a delay for several customers.

INVESTIGATING almost 2 years ago - at 05/23/2022 07:09AM

We are currently experiencing delays in the generation of some Dataquery 2 and Dataflow scheduled exports for 1 customer.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - Less than 1%

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