Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Minor
November 25, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data processing on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologise for any inconvenience caused.

Affected customers - Less than 1%
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/25/2022 04:15PM

The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.

INVESTIGATING over 1 year ago - at 11/25/2022 02:30PM

We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.

Affected customers - Less than 1%

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