Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Minor

November 29, 2022 - Started over 1 year ago - Lasted 7 days
Official incident page

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Outage Details

We are currently experiencing delays in the generation of some Dashboard scheduled exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologize for any inconvenience caused.

Affected customers - Less than 5%

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/06/2022 10:42AM

The issue has been resolved and all exports have been sent.

IDENTIFIED over 1 year ago - at 12/05/2022 02:54PM

We have fixed the issue. We are now working on sending exports.

IDENTIFIED over 1 year ago - at 12/05/2022 08:50AM

We are still currently experiencing delays in the generation of Dashboard scheduled exports.
Our technical teams are continuing to work on it to resolve this issue as soon as possible. Several potential causes of the incident were already identified and are being investigated.
We apologize for any inconvenience caused.

INVESTIGATING over 1 year ago - at 11/29/2022 08:51AM

We are currently experiencing delays in the generation of some Dashboard scheduled exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologize for any inconvenience caused.

Affected customers - Less than 5%

Latest Piano Software outages

[Piano Analytics] Delay in real-time data - 7 days ago

[Piano Analytics] Delays for instantaneous and scheduled reports - 7 days ago

Piano Content is experiencing a production incident - 12 days ago

[Piano Analytics] Interface accessibility issues - 20 days ago

Issues with Sandbox VX Report Download Links - 21 days ago

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