Outage in PingPlotter

Database Connectivity Issue

Resolved Major

February 18, 2023 - Started about 1 year ago - Lasted about 3 hours

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Outage Details

We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

Components affected

PingPlotter CloudConnect and Agent handling PingPlotter Backend Data Collection PingPlotter Web Interface API

Latest Updates ( sorted recent to last )

INVESTIGATING about 1 year ago - at 02/18/2023 05:15AM

Latest PingPlotter outages

Backend Data Collection isn't accessible at the moment (automated) - 6 days ago

Agent Service isn't accessible at the moment (automated) - 14 days ago

Unplannned issue with database connectivity - 22 days ago

Intermittent server issues - 502s - about 2 months ago

Infrastructure Updates 01-31-2024 - 3 months ago

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