Outage in PingPlotter

Database Connectivity Issue

Resolved Major
February 18, 2023 - Started 4 months ago - Lasted about 3 hours

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Outage Details

We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.
Components affected
PingPlotter CloudConnect and Agent handling PingPlotter Backend Data Collection PingPlotter Web Interface API
Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 02/18/2023 05:15AM

We are currently investigating a database connectivity issue affecting all PingPlotter Cloud services. We do not expect to lose any trace or agent data at this point in time. While certain parts of the PingPlotter Cloud Web Application may be accessible, we do not recommend making changes to your workspace at this time.

Latest PingPlotter outages

Identity / Login isn't accessible at the moment (automated) - 3 days ago
Backend Data Collection isn't accessible at the moment - about 1 month ago
Identity / Login isn't accessible at the moment (automated) - 2 months ago

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