Outage in Pixieset

Slow email delivery and photo processing

Resolved Minor

December 15, 2021 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

We are currently experiencing higher than normal email volumes which is affecting email delivery and our engineers are investigating. Rest assured, your emails are in the queue and will be sent. We are also experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/15/2021 04:56PM

We are all caught up with emails and photo processing once again. If you are still seeing delays with your photos stuck in processing, please contact our support team. Thanks again for your patience.

INVESTIGATING over 2 years ago - at 12/15/2021 04:26PM

We are currently experiencing higher than normal email volumes which is affecting email delivery and our engineers are investigating. Rest assured, your emails are in the queue and will be sent.

We are also experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.

Latest Pixieset outages

Temporary delay in photo uploading - 4 months ago

Technical issues with custom domains. - 6 months ago

Issues with collection and set creation - 6 months ago

Pixieset Platform is currently not responding - 6 months ago

Degraded performance on Client Gallery - 7 months ago

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