Resolved Instagram Follower Growth counts
Late last week, we identified an issue with the Insights endpoint of the Instagram Graph API that had been in effect since mid December 2020. This affected the way daily changes in follower counts were reported in the insights API. As a result, our Instagram Analytics graphs did not properly report the daily gain/losses in followers correctly (total follower count changes were unaffected) Changes were made late last week to rectify this situation for the past 30 days (as far back as the IG API allows) and moving forward. We will complete such changes this week and update this issue.
Resolved Fastly CDN down
Our CDN provider, Fastly, is experiencing a major outage. This affects a massive chunk of the internet. We will continue to monitor and deliver updates as the situation progresses.
Resolved Slowness with loading albums in Control Panel
We have identified a slowness in loading albums in control panel and are looking into it.
Resolved Email Widgets Momentarily Unresponsive
On Apr 27 2021 from 9:34am to 11:28am Eastern time, Pixlee email widgets did not display images when loaded. This was due to a TLS issue that we rectified immediately upon discovery. We have since added additional monitoring to prevent such cases in the future. Apologize for the inconvenience.
Resolved Instagram API failing to return content
Since around 9PM Eastern time Friday April 23, the Instagram API has failed to return valid content from webhooks, hashtag collections, user collections, and photo tag collections. This appears to be an issue with the IG/FB API. We have filed a high priority issue with FB and have confirmed that others are seeing the issue as well. Will keep everyone up to date on this ongoing issue as we receive a response.
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