Number of Incidents
2 outages
Since last incident
17 days
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Minor · started 17 days ago
X (Twitter) collection temporarily unavailable
In the progress of deprecating v1.1 endpoints, X (Twitter) has unexpectedly removed endpoints related to content collection among others ahead of their reported schedule. As a result, we are currently unable to collect X (Twitter) content. Our upgrade to v2 migration is coming very shortly, and we will be announcing the information as soon as we have concrete timelines. See schedule for reference: https://twittercommunity.com/t/x-api-v2-migration/203391
Minor · 17 days ago · lasted 7 days
Meta (Facebook) Logins temporarily degraded
Meta now requires a new permission (business_management) in order to access Instagram Business Accounts. This was an unexpected change, and as a result we are in the process of obtaining the new permission, which we expect to do so very shortly. In the meantime, logging in to Meta (Facebook) in social logins will not provide adequate permissions needed to retrieve Facebook and Instagram content. We will update as soon as there is more information.
Minor · about 1 month ago · lasted 2 days
Facebook / IG collection degraded
Meta APIs are currently experiencing an issue in which certain content is incorrectly being marked as not collectable due to permissions. This is a pervasive issue that Meta is currently working to resolve. This can affect the collection and permissioning of Facebook and IG content. More information can be found here. https://developers.facebook.com/support/bugs/296153916339672/?join_id=fce9caa2d495a We will update when we receive further updates from Meta.
Minor · about 2 months ago · lasted 11 days
Missing permalinks from some Instagram posts
Due to an upstream Facebook API bug, a small number of collected Instagram posts are missing permalinks back to Instagram. As a result, permission responses may not be detected on those photos. We are awaiting Meta's resolution of this problem, which is tracked here: https://developers.facebook.com/support/bugs/1225579374820629/
Minor · about 2 months ago · lasted about 6 hours
DB maintenance is taking longer than expected, will continue to update as progress is made.
Minor · 6 months ago · lasted 6 days
Pixlee Assistant inconsistencies identified
We have identified reports of some customers having issues with the Pixlee Assistant. While we pinpoint this issue, we will be shutting off the Pixlee Assistant and switching customers to manual permissioning, to avoid confusion in the meantime. Thank you for your patience.
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