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Pixlee

Pixlee Status

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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: about 1 month ago

Latest Incidents

Last 30 days

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Resolved Instagram Follower Growth counts

Late last week, we identified an issue with the Insights endpoint of the Instagram Graph API that had been in effect since mid December 2020. This affected the way daily changes in follower counts were reported in the insights API. As a result, our Instagram Analytics graphs did not properly report the daily gain/losses in followers correctly (total follower count changes were unaffected) Changes were made late last week to rectify this situation for the past 30 days (as far back as the IG API allows) and moving forward. We will complete such changes this week and update this issue.

about 1 month ago Official incident report

Resolved Fastly CDN down

Our CDN provider, Fastly, is experiencing a major outage. This affects a massive chunk of the internet. We will continue to monitor and deliver updates as the situation progresses.

about 2 months ago Official incident report

Resolved Slowness with loading albums in Control Panel

We have identified a slowness in loading albums in control panel and are looking into it.

Resolved Email Widgets Momentarily Unresponsive

On Apr 27 2021 from 9:34am to 11:28am Eastern time, Pixlee email widgets did not display images when loaded. This was due to a TLS issue that we rectified immediately upon discovery. We have since added additional monitoring to prevent such cases in the future. Apologize for the inconvenience.

Resolved Instagram API failing to return content

Since around 9PM Eastern time Friday April 23, the Instagram API has failed to return valid content from webhooks, hashtag collections, user collections, and photo tag collections. This appears to be an issue with the IG/FB API. We have filed a high priority issue with FB and have confirmed that others are seeing the issue as well. Will keep everyone up to date on this ongoing issue as we receive a response.

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