Outage in Plivo

Delivery delay on Inbound/Outbound toll-free SMS/MMS towards the US and Canada phone numbers : T-Mobile

Resolved Minor
November 25, 2022 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada - T-Mobile phone numbers. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #11986
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/25/2022 11:50PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/25/2022 11:22PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING over 1 year ago - at 11/25/2022 03:50PM

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound toll-free SMS/MMS delivery delays for a small segment of phone numbers towards the US and Canada - T-Mobile phone numbers. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#11986

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