Outage in PlushCare

Phone Appointments Unavailable

Resolved Minor
February 04, 2020 - Started over 3 years ago - Lasted about 2 years
Official incident page

IsDown continuously monitors the PlushCare status page and multiple sources to provide up-to-date information. Check back with us for the latest PlushCare uptime status.

Outage Details

We are currently investigating an issue with phone appointments. Video appointments continue to work. We are also investigating reports of issues with viewing labs and saving charts within the Doctor Portal. Charts can still be signed.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 02/04/2020 11:33PM

We have resolved the issue with phone appointments.

IDENTIFIED over 3 years ago - at 02/04/2020 10:53PM

The doctor dashboard now correctly saves charts.
The issue with phone appointments has been identified and a fix will be available shortly.

INVESTIGATING over 3 years ago - at 02/04/2020 10:24PM

Issue with viewing labs has been resolved.
Charts are properly saving within the Doctor Dashboard despite the display incorrectly reporting an error.
Phone appointments may be caused by an issue with our third party service, but the investigation is ongoing.

INVESTIGATING over 3 years ago - at 02/04/2020 09:56PM

We are currently investigating an issue with phone appointments. Video appointments continue to work. We are also investigating reports of issues with viewing labs and saving charts within the Doctor Portal. Charts can still be signed.

Latest PlushCare outages

Internet Connectivity Outage - over 1 year ago
Insurance Lookup Failure - over 1 year ago
Service Outage - almost 3 years ago

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