Outage in Podium

Newly-created Podium locations unable to send messages

Resolved Minor
September 12, 2023 - Started 3 months ago - Lasted 2 days

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Outage Details

We are having issues provisioning Toll Free numbers for new accounts. Because of this new locations/accounts must complete a 10DLC registration in order to message. We will continue to monitor the incident and will add updates as more information becomes available.
Components affected
Podium Messaging
Latest Updates ( sorted recent to last )
MONITORING 3 months ago - at 09/12/2023 08:40PM

We are having issues provisioning Toll Free numbers for new accounts. Because of this new locations/accounts must complete a 10DLC registration in order to message.

We will continue to monitor the incident and will add updates as more information becomes available.

INVESTIGATING 3 months ago - at 09/12/2023 06:56PM

This incident is affecting customers who are adding locations or signing up for Podium for the first time.

We are currently investigating this incident.

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