Outage in Polar

Data transfer issues

Resolved Minor
June 09, 2022 - 6 months ago - Lasted 5 days
Official incident page
Latest Polar outages
Data transfer unstable - 22 days ago
Data transfer unstable - about 1 month ago

Details

We are experiencing data transfer issues between Polar Flow and the following services: PolarAPI Strava komoot MyFitnessPal TrainingPeaks Nike+ YAZIO Runtastic Relive HeiaHeia Data synchronization may be slower than normal. All data is safe.
Updates ( sorted recent to last )
INVESTIGATING at 06/14/2022 12:28PM

We've applied a fix that seems promising with regard to the data transfer issue we've been having. We'll be monitoring the situation for a while before performing the final actions needed to close this incident. Please bear with us just a little longer. Apologies and thank you for your patience.

INVESTIGATING at 06/14/2022 06:31AM

We're afraid the issue with MyFitnessPal, YAZIO and Polar API/third-party data transfer still persists. Apologies to everyone affected.

INVESTIGATING at 06/13/2022 05:32PM

We're still working on fixing the data transfer issue that impacts MyFitnessPal, YAZIO and Polar API/third-party synchronization. Rest assured we're doing our best to get everything back to working order asap. Thank you for your continued patience.

INVESTIGATING at 06/13/2022 06:39AM

We are continuing to investigate this issue.

INVESTIGATING at 06/13/2022 06:26AM

Third-party data transfer has returned back to normal except for MyFitnessPal and Polar API/third-party synchronization. MyFitnessPal users are still affected in terms of activity data transfer: they cannot see their calorie expenditure right after synchronizing but instead will have to wait until the day is up. YAZIO users are also affected. We are working on a fix as we speak. Our sincere apologies to everyone affected.

INVESTIGATING at 06/12/2022 01:52PM

We're in the monitoring stage now. The activity data will only synchronize once a day when the day is done and we're continuing to take corrective actions to fix this. Thank you for your continued patience.

INVESTIGATING at 06/12/2022 10:20AM

We are in the monitoring stage now and the applied fixes seem to be working. However, the activity data will only synchronize once a day, when the day is done. Thank you for your patience.

INVESTIGATING at 06/11/2022 04:58PM

We're continuing to take corrective actions and have entered the monitoring stage. Thank you for your continued patience.

INVESTIGATING at 06/11/2022 09:51AM

We've applied fixes that seem to be working, however, the activity data will only synchronize once a day, when the day is done. We're now moving to the monitoring stage. Thank you for your understanding.

INVESTIGATING at 06/10/2022 12:31PM

The investigation of the issue is still going on. Rest assured we're doing our best to fix this asap. Note for MyFitnessPal users that the activity data will only synchronize once a day, when the day is done. We are investigating this more at the moment. Thank you for your continued patience.

INVESTIGATING at 06/10/2022 09:37AM

We're still investigating the issue. Rest assured we're doing our best to fix this asap. Thank you for your continued patience.

INVESTIGATING at 06/10/2022 04:35AM

We've applied a few fixes that seem to be working, however, data transfer might still be slower than usual. We're continuing to take corrective actions. Thank you for your understanding.

INVESTIGATING at 06/09/2022 03:41PM

We’re still working on resolving the issue and have nothing new to report. Thank you for your patience.

INVESTIGATING at 06/09/2022 10:00AM

We're afraid this issue still persists. Our sincere apologies to everyone affected.

INVESTIGATING at 06/09/2022 05:25AM

We are experiencing data transfer issues between Polar Flow and the following services: PolarAPI Strava komoot MyFitnessPal TrainingPeaks Nike+ YAZIO Runtastic Relive HeiaHeia Data synchronization may be slower than normal. All data is safe.

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